General terms & conditions

1. General Conditions

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Sosye only accepts orders made through the website’s order system. For your information, you will receive an email confirmation first when you submit your order (This is not the order confirmation). After checking availability, you will get an order-confirmation email. The contract comes only into force when your order is confirmed after checking availability by us. We reserve the right to refuse any order you place with us. We might, in our sole discretion, limit or annul quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. Product

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

3. Accounts

When you create an account on our website, your information must be accurate, complete, and current at all times. Failure in your information leads to a break of our terms, which may result in immediate termination of contract and any other business relation. You are responsible for conserving the password that you use to access the Service safely and for any activities or actions under your account. You agree not to reveal your password to any unauthorized third-party. You must notify us immediately upon becoming aware of any inflignation of security or unauthorized use of your account.

4. User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. It is not allowed to use a false e-mail address, pretend to be somebody other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

5. Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

6. Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

7. Payment

Payment for goods must be made in accordance with the procedure explained in the information page “Payment”. Your payment will be confirmed by e-mail!

8. Shipping

You will find additional shipping and other detail information in the “shipping” page. We reserve the right to change our carrier at any time without notice. We do not guarantee that the mentioned delivery time applies in any case. It might occur that in special cases deliveries take longer than expected but it is our highest effort to send out the parcels as fast as possible.

Should you refuse to accept the delivery or fail to pick up your parcel at the delivered address, the carrier will be forced to return the parcel to Sosye. In that case, you will be charged for returning and re-delivering costs. This also applies when you provide incorrect shipping information.

8.1 Cancellation

If you want to cancel your order, please send us an email at contact@sosye.ch. When the order is in the shipping process, it can’t no longer be cancelled. We will refund your money within 15 days from the cancellation date. In case of cancellation, we will refund you using the same means of payment as you used to pay for your order.

9. Prices

Prices on the site sosye.ch are indicated in Swiss francs, net amounts, including VAT. The products are delivered to the delivery address that was mentioned during your purchase on the website.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

10. Returns

We accept returns for reimbursement only, within 15 days of receipt of your package. You must keep your proof of delivery until receipt of your refund, in case your order gets lost on the way. If you wish to exchange an item, please contact us by email at: contact@sosye.ch

The right of return shall be accepted if:

The Items are in their original packaging, with the labels and protections intact.
Items must not have been worn, washed, altered, damaged, and free of any stains, odors, or distinct smells including perfumde.

PLEASE NOTE THAT ALL SALE ITEMS ARE FINAL SALE. If such items are returned a 20CHF charge will be made to your account and the items will be return to you.

Returns must be reported within 7 days of receipt of your package. Sosye reserves the right to refuse returns that do not respect these conditions.

Shipping costs incurred for the return are your responsibility, we do not cover them and do not refund them.

We do not take responsibility for losses of or damages to returned goods during transit.

However, you must keep your proof of sending until receipt of your refund, in case your order gets lost on the way. Usage of a trackable system to return any items to us is strongly recommended.

Refund will take place after we received the returned goods.

11. We will refund you the price paid minus any collection or return charges (if any). We will pay the refund within 30 days after the day of reception using the same means of payment as you used to pay for your order. We withhold any refund until we have received the goods. We will notify you of your refund via e-mail within a reasonable period of time.

12. Disclaimer

Sosye.ch disclaims any liability for any losses or damages, as far as this is allowed by the laws of Switzerland. If other than swiss laws are applicable, Sosye’s liability for negligence shall be limited to the total value of the transaction.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

Sosye cannot guarantee the accuracy, precision or completeness of the information provided on this site; The photos are not contractual.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Sosye, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

In addition, Sosye can not be held responsible for the non-performance or delay in the execution of the sales contract due to a case of force majeure or disruptions or strikes total or partial including means of transport or communications.

13. Privacy policy

All the information you provide to Sosye including your email address, delivery address and credit card details are strictly private and confidential. In the unfortunate event that your information has been leaked or misused, Sosye cannot be held liable for any losses incurred to you.

14. Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organizational measures to safeguard your personal data, for example, the access to your account is controlled by password and username, which are unique to you, your personal data is stored on secure servers and payment details are encrypted using SSL technology.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

15. Intellectual property rights

Sosye.ch is the owner of the designs and content (texts, comments, works, illustrations and images) of this website. They are protected by copyright and other intellectual property rights and worldwide. No part of this site may be copied, reproduced, modified, distributed, displayed, posted, or transmitted without permission of Sosye.ch. Any use is constitutive of counterfeit and sanctioned under the Intellectual Property except prior authorization of Sosye.ch. All trademarks, product names and company names or logos featured on this website are the property of their respective owners. Any total or partial reproduction of the site www.sosye.ch is strictly prohibited. Any attempt will result in prosecution.

16. Right to alter terms and conditions

Sosye.ch reserves the right to change the terms and conditions without notice.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

17. Jurisdiction

Any order supposes the adhesion to the present general conditions of sale. The sales contract is subject to Swiss law. Orders can only be placed between Sosye.ch and any non-commercial person. Customer service can be contacted by email at CustomerCare@sosye.ch.

In case of disagreement or litigation, the client undertakes to collaborate in a mediation before initiating any legal procedure.

These Terms shall be governed and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions. The jurisdiction of Sosye.ch is located in Geneva and, subject to recourse to the Federal Court, only the courts of Geneva are competent to settle disputes resulting from the interpretation and / or non-fulfillment of these conditions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.